Refund policy

Last updated: 4 November 2026

Price and quote

We visit or discuss your needs first and then give you a quote. The quote shows what you will pay. We will not add charges that were not in the quote unless you agree to them first, in writing (a WhatsApp message counts).

Cancelling before work starts

If you cancel before we have bought materials or started work, we refund any deposit you paid in full.

Cancelling after work or purchases have started

We refund what you paid minus (a) the cost of items we already bought for your job that cannot be returned to the supplier, and (b) the work we already did, priced as in your quote. We will show you this calculation before we refund.

Equipment (cameras, routers, cables and similar)

• Equipment that is faulty on delivery, or fails because of a manufacturing fault, is repaired or replaced. If we cannot do either, we refund the price of that item.
• We do not refund equipment that was damaged by misuse, power surges, water, theft or changes made by someone else.

Installation and configuration

If our installation or setup does not do what the quote said, we correct it at no extra charge. If we cannot correct it, we refund the part of the price for that work.

Websites, apps and systems

• Payment is agreed in stages. Work already delivered and accepted for a stage is not refundable.
• If we stop or fail to deliver a stage we agreed to, you are refunded the payment for that stage.
• Hosting and domain fees already paid to a third party cannot be refunded by us.

How to ask for a refund

Contact us: 0761 122 637 (MTN), 0754 176 645 (Airtel), colmactech@gmail.com or in person at Mengo, near Muteesa I Royal University, Kampala. Tell us what you bought and why. We reply within 3 working days. If a refund is due, we pay it by the same method you used, within 14 days of agreeing it.

Your legal rights

This policy does not remove any rights you have under the law of Uganda.

See also our Privacy policy.